SAGE
PORTER.

Systems Administrator

IT Technical Admin 3

• Administer Active Directory, Group Policy, servers, and endpoints; provide Tier 2/3 support.
• Manage patching and vulnerability remediation, including known exploited vulnerabilities (KEVs), plus endpoint protection and access controls.
• Fulfill headquarters data calls: complete required changes and provide reports on network security. Support Continuous Diagnostics and Mitigation (CDM) activities.
• Coordinate incident response and maintain asset inventory, technical documentation, and training materials.

IT Manager

• Led daily IT operations supporting infrastructure, systems, and end users; delegated work to IT staff to meet business needs and maintain uptime.
• Administered Active Directory, Group Policy, and Microsoft 365.
• Coordinated infrastructure upgrades and IT initiatives with leadership and vendors, and maintained AV systems across resort facilities.
• Oversaw IT compliance policy implementation, patch management processes, and endpoint security, alongside daily department operations.

IT Specialist

Enterprise systems administration & support

• Managed Active Directory, Group Policy, and endpoint operations for 1,000+ users.
• Applied HIPAA- and NIST-aligned policies during an audit effort; managed patches and endpoint security and helped administer Barracuda email-threat filtering.
• Designed and deployed an internal C#/.NET ticketing application and built Active Directory and equipment-tracking utilities.
• Helped manage Microsoft Dynamics 365 code and application changes; administered VoIP and created documentation and end-user training.

Customer Assistance Engineer

Provided technical support for Comcast services in a high-volume environment. Troubleshot connectivity and service issues, handled escalated calls, and assisted other agents with technical problem resolution.